Refund Policy

ShopList SA is operated by sholistsa (“we”, “us” and “our”). Website: shoplistsa.co.za. Contact: support@shoplistsa.co.za.

Free trial and monthly subscriptions

Eligible first-time subscribers receive a 14-day free trial. If you cancel before the trial ends, no first R29 subscription charge is made. After the trial, ShopList SA subscriptions are billed monthly in advance. Cancelling normally stops future recurring charges while keeping paid access available until the end of the current paid period.

When to contact us

Please contact us promptly if you believe you were charged more than once for the same period, charged after a confirmed cancellation, charged an incorrect amount, or could not receive the paid service because of a material ShopList SA billing/service fault.

Refund assessment

Refund requests are assessed against the transaction record, service circumstances, Payfast status and applicable South African law. Where a refund is legally required or we determine that a billing error occurred, we will process the appropriate refund through the available payment channel. Processing time after approval can depend on Payfast and your bank.

Change of mind

A simple change of mind does not automatically mean that an already-used subscription period is refundable. However, nothing in this policy limits any cooling-off, cancellation, refund or other consumer right that applies by law to your circumstances.

How to request help

Email support@shoplistsa.co.za with the account email address, approximate payment date and a short explanation. Do not send card numbers, CVV codes or other full card credentials.